I ordered something from a department store. This is the state of the package upon arrival. It clearly has been torn open and hastily taped back together.
When I opened the package the handbag chain was broken. 3/4 of it was gone. The gold medallion on the bag had been torn off and placed back on.
Needless to say I wasn’t happy. I paid $10.95 for shipping. (An outrageous amount in my opinion). I drove 45 minutes to the store to return it.
Happily there was no problem with the return and they even credited me the shipping cost towards the new bag I ordered. Then they ordered the bag with no shipping cost added.
FedEx was the company which shipped the item. Belk was the department store. (A southern staple).
My question is why did FedEx continue to send a package clearly damaged during shipping. Why didn’t they return it to the store. It’s not like it was possible to miss the damage. I get many packages delivered mostly from USPS and UPS. It is a rare occasion if something arrives damaged. To be honest I don’t even remember receiving a damaged package from either of them.
Again I’m astounded at the utter lack of care by FedEx.
My life on an unexpected path 