Posted in life, shopping

Best Buy Confusion

Can you explain this to me?

Okay I got the image from Best Buy website.

2 weeks ago I purchased a new MAC laptop which was regularly $1299 and was on sale for $1199. I bought two other items which were not on sale and not Apple products. I realized yesterday I bought a DVD writer and not an external Blu-ray player. I hadn’t opened the DVD writer, so I wanted to exchange it.

When I exchanged the $40 DVD writer which I apparently paid $32 receiving a 20% discount, for a $75 external Blu-ray player I was shocked when I saw my total. It said I owed $154. My math skills were perfectly able to see there was some gross error. How could I owe three times as much as I expected? $75-$32=$43 right?

I then received a very poor explanation from the manager. She explained I purchased a bundle. I explained I did not. The computer was priced at $1199 and didn’t require I buy anything else. She repeatedly told me I had purchased a bundle.

Now folks, I worked in retail a long time and I can assure you I am a savvy consumer. I’m very aware of any specials and just because I received a 20% discount on one item, doesn’t mean I bundled my purchase. If I had paid for each item separately, I would have spent $8 more but I could have then returned my unneeded DVD writer.

She never could fix the problem. Giving me the old it’s a computer glitch. Has this ever happened to anyone else? I finally gave up and just bought the external Blu-ray player for $75.

Author:

I am always learning something new about life. My life is made richer by friends, family, travel, experiences and books.

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